Gestão de conflitos nos transportes semi-colectivos de passageiros- caso: “encurtamento de rotas na cidade de Maputo”.

Abstract

Shortening of routes is an illegal practice, which has become common among freight carriers. semi-collective, on almost all routes in the Municipality of Maputo. The theme is extremely importance at the social level, given that the problem has already reached alarming levels, which passenger mobility and the smooth running of the transport activity. The present work aims to understand the causes of shortening of routes and of the management process of this conflict, focusing on the “slates” of 15 places. For collection of the data, interviews were conducted with those responsible for ATROMAP and FEMATRO and licensing and supervising entities for the activity of “chapas”, and surveys were carried out to drivers (40) and passengers of “plates” (20). Based on the information collected, the conflict was diagnosed and analyzed, using the onion theory. After analyzing the data, it was concluded that the main cause of the shortening of routes is the cost-time-distance relationship and that, for their prevention, transport associations and the City Council for Transport and Transit promote dialogues and collaborate each other in identifying offenders; supervise the activity of the “slates”; appeal to passengers to denounce this practice and sensitize the “chapeiros” to comply with the designated routes. Through the analysis of the conflict, it was found that the shortening of routes has already reached the stage of open conflict, which reveals the non-functional side of the conflict and the need to be resolved before that there is a disruption of relations between the parties.(TRADUÇÃO NOSSA)