Impacto da formação contínua no desempenho dos recursos humanos :estudo de caso - Conselho Municipal da Cidade de Nampula 2018-2020

Abstract

This work is entitled “Impact of continuous training on the performance of human resources. Case study - Nampula City Council (2018-2020)”. The study's general objective is to analyze the impact of continuous training on the performance of human resources at the Municipal Council of the City of Nampula, and as specific objectives: To indicate the policies and practices of human resources training at CMCN; Describe the process of training human resources in the Municipal Council of the City of Nampula; Show employees' perception of the impact of ongoing training on performance. The methodology used to carry out this work was bibliographical research and a case study with a qualitative and quantitative approach. Data collection was through semi-structured interviews and questionnaire surveys containing open and closed questions. The results obtained show that the employees of the Municipal Council of the City of Nampula had a positive impact with the training, since after the training it served to respond to the demands of a certain sector, that is, the training provided by the CMCN allows employees to are trained according to the requirements of the sector of activity. Although many employees agree that the training helped, a small minority state that even after the training they continue to perform the same functions, considering that training often has no impact on the employee's career, which ends up demotivating the employee and providing an ineffective service to the citizen and consequently not bringing improvement in performance since the employee must remain constantly updated. At CMCN there are still numerous challenges regarding the restructuring of the institution's existing ongoing training plan in order to create enthusiasm in the employee himself as well as bring improvements in the employee's performance.