A Informatização dos procedimentos administrativos na prestação de serviços em Moçambique, 2016-2022. O caso do Tribunal Administrativo Sede, na Cidade de Maputo

Abstract

This work, entitled “The Computerization of procedural procedures in Mozambique, 2016- 2022. The case of the Headquarters Administrative Court, in the City of Maputo”, studied the computerization of administration in the justice sector with the aim of analyzing the contribution of Information and Communication Technologies in carrying out administrative procedures in the provision of services at the Headquarters Administrative Court. A qualitative approach was used. Data were collected through bibliographic and documentary surveys and semi-structured interviews, carried out with a total of seven employees of the Headquarters Administrative Court, selected through conventional sampling. The research results show that, before the computerization of its administration, the procedural procedures at the Headquarters Administrative Court were characterized by a high level of delay, requiring around five to six months to dispatch the processes submitted by users of its services, which contributed to low compliance with the law. The introduction of Information Communication Technologies enabled the implementation of Information Systems, leading to the digitalization of processes and a virtual relationship between employees and between them and court users. The computerization of court services has increased procedural speed, with only ten to fifteen days needed to dispatch submitted cases, despite the problems still faced, related to the effective use of computer systems. It is concluded that Information and Communication Technologies have overcome slowness and increased procedural speed in the Administrative Court in the City of Maputo, therefore, it is recommended that further investment be made in training employees to improve handling and promote use generalization of the computer system in the daily processing of procedural procedures, as well as raising awareness among users about the greater use of computerized systems with a view to accelerating digital transformation.