Relatório de estágio sobre desafios e perspectivas na gestão da reforma e modernização administrativa pelo Ministério da Administração Estatal e Função Pública (2016-2024)

Abstract

One of the Government's major actions aimed at improving the provision of services to citizens over the last 15 years was the approval, in 2012, of the Public Administration Reform and Development Strategy (ERDAP), 2012-2025, whose operational management is the responsibility of the structures of the Ministry that oversees the area of the Civil Service, which has the duty to guarantee the necessary skills to ensure, in a transversal manner, the macro-activities of Monitoring, Communication and Simplification of processes and procedures within the scope of the development of the Public Administration, as well as the capacity to implement transversal initiatives under the Ministry's jurisdiction. Although the annual reports and assessments of the implementation of ERDAP generally show positive results in relation to the fulfillment of planned activities, with regard to the direct impact on citizens, according to the ERDAP Mid-Term assessment, carried out in 2022, the strategy did not perform as expected, and it is therefore relevant to look at the aspects inherent to its management. As a result of the internship carried out at the Ministry of State Administration and Civil Service, specifically at the National Directorate for the Development of Public Administration, it was found that, despite the relevant role of this management unit in carrying out the reform, it faces challenges and constraints that directly impact the results of the reform