Impacto da comunicação interna na satisfação dos colaboradores do serviço de assuntos sociais da cidade de Maputo

Abstract

A case study is defined as an empirical investigation that seeks in depth a contemporary phenomenon, that is, the case in its real-world context. Case studies can be presented with combinations of qualitative and quantitative methods, applied in various situations, in the investigation of individual, group, organizational, political and social phenomena, which allow researchers to focus on a case from a holistic perspective and in a real context (Guerra, 2013).

The Social Affairs Service of the City of Maputo is a public organization of the Ministry of Education and Human Development, which provides social protection services to state employees. It is the entity that, according to the principles, objectives and tasks defined by the Government, directs and ensures the execution of the sector's activities at the city level. Being an institution composed of various collaborators from different regions (provinces), of different cultures and thoughts, a negative organizational climate is observed within it, characterized by employee dissatisfaction in the work environment, since the organization deals not only with internal agents, but also with external agents.