Proposta de implementação do menu QR Code no Restaurante & Bar Clube do Commodore - cidade de Inhambane

Abstract

The Development Project, themed "Proposal for Implementing a QR Code Menu at the Clube do Commodore Restaurant, Inhambane City," is part of the Final Course Project for the Bachelor's Degree in Hotel Management at the Higher School of Hospitality and Tourism of Inhambane. The chosen theme is justified by the fact that the author proposes its implementation as a way to improve the efficiency of services provided at the restaurant and as a tool to maximize revenue, optimize employee working time, and consequently increase customer satisfaction. The QR Code menu allows customers to autonomously place their orders via their smartphone without necessarily needing a waiter. Orders are displayed on the kitchen production screen or at the bar. The restaurant is responsible for ensuring that customers have internet access at the establishment, QR codes are printed on the tables, orders are delivered to the tables, and quality service is guaranteed.he following instruments were used to carry out the work: Interview which consisted of a face-to-face conversation with the manager of the Commodore Club Restaurant and the manager of the 3D Restaurant, surveys which were directed to customers in the study area in question and observation which consisted of noting aspects related to the quality of service and the waiting time for delivery of customer orders, bibliographic and virtual research consisted of reading existing collections and others published on websites related to the topic under study, with the implementation it is expected to improve the efficiency of service, reduction of errors in orders, savings in operational costs, increased customer satisfaction and improvement in inventory and sales management.(TRADUÇÃO NOSSA)