Nível de satisfação de usuários com necessidades educativas especiais nas bibliotecas escolares: caso bibliotecas das escolas secundárias Nelson Mandela e solidariedade

Abstract

This study focused on the level of satisfaction of the users with special educational needs in school libraries, with the main objective of analyzing the degree of satisfaction of users with especial educational needs in school libraries of Nelson Mandela Secondary Scholl and Solidariedade Secondary School. The choice of theme is justified by the importance of reflecting on the contribution of school libraries to promoting social inclusion. The theatrical framework was based on the IFLA/UNESCO Manifesto for School Library and studies concerning social inclusion within school libraries. A qualitative methodology was used, based on a multiple case study with a descriptive character. For data collection, structured interviews were applied to six students and three employees of the library of Nelson Mandela and Solidariedade Secondary School Libraries, and one teacher from the Resource Center of Solidariedade Secondary School. The results obtained indicate that the activities developed by the analyzed libraries aim to ensure the inclusion of users with special educational needs in terms of services offered by these libraries.