As barreiras de aprendizagem nas organizações: estudo de caso Centro de Formação Profissional de Água e Saneamento – CFPAS, Cidade de Maputo

Abstract

This work constitutes a scientific investigation whose objective is to identify the agents that hinder organizational learning in an organization. It presents a review of the available theoretical framework, through conceptual and critical analysis of the most relevant and pertinent aspects of the topic. Following this, it describes the methodological option of the research, carried out in the qualitative research modality, which includes a single case study. The investigation was conducted at CFPAS - Centro de Formação Profissional de Água e Saneamento (Water and Sanitation Professional Training Center), using a questionnaire, trainers and/or employees of the institution. The view of those questioned reveals that CFPAS's pursuit of survival in the face of continuous changes and in an evolutionary process is challenging, but there are situations where learning is defined by barriers imposed intentionally or not. Because it is a study of a specific case, the research does not allow the conclusions to be extended to other organizations or institutions with similar characteristics, nor can they be generalized. However, an insight was gained into how the phenomenon of learning can be hindered in an organization. Learning barriers are personal, cognitive, or social obstacles that can arise anywhere, at any time, and prevent students from learning naturally in order to achieve their goals. Learning facilitators are professionals who create environments for students, children, adults, or organizations to build their own knowledge, acting as mediators and not as mere transmitters of information, promoting active participation, autonomy, and the development of socioeconomic skills through experiences, questions, and challenges, transforming learning into an engaging and personalized process. To overcome learning barriers, it is necessary to use strategies such as the diversification of visual, oral, and practical methods to personalize teaching and create a supportive environment and combat psychological factors.