Desenvolvimento de um protótipo de aplicação web para a gestão do pagamento do Imposto pessoal autárquico na Cidade de Maputo

Abstract

This scientific work analyzes the problem of inefficiency in the payment process of the Municipal Personal Tax in the Municipality of Maputo, characterized by the predominance of in-person methods, high administrative costs, low technological adoption, and difficulties in accessing services by citizens. The relevance of this study stems from the direct impact that these limitations have on the municipal revenue collection capacity, the quality of services provided, as well as on the perception of transparency and efficiency in public management.

The overall objective of the research was to develop a prototype web application for managing the payment of the Municipal Personal Tax in the Municipality of Maputo.

The research used a mixed-methods approach, combining qualitative and quantitative methods.

Data collection involved administering questionnaires to residents, semi-structured interviews, and structured questionnaires to municipal managers, as well as direct observation. The analysis of the collected data was carried out with the support of the Google Forms platform, allowing the organization and interpretation of the responses obtained, with a view to understanding the weaknesses of the currently adopted model.

In the development of the technological solution, Node.js technology was used in the backend, React in the frontend, and MySQL as the database management system. In parallel, a prototype of an integrated web application was developed, in a simulated way, to the M-Pesa electronic payment system, with integrations with eMola, mKesh, and credit cards remaining to be implemented. The application includes functionalities for user registration, payment history, real-time validation, and automatic issuance of payment slips.

The results obtained show that the adoption of the application may contribute to increased efficiency in tax collection, reduction of administrative costs, and promotion of digital inclusion in access to public services. Additionally, the solution could strengthen the relationship between the municipality and citizens, encouraging regular tax payments.(TRADUÇAO NOSSA)