Papel do e-government na melhoria da eficácia administrativa: Ministério da Educação e Cultura (MEC) de Moçambique (2021 – 2023)

Abstract

This monograph analyzes the implementation of Electronic Government (e-gov) in Mozambique’s Ministry of Education and Culture (MEC), highlighting its progress, challenges, and limitations. The study is based on the premise that e-gov is a strategic tool for the modernization of Public Administration, aimed at promoting greater efficiency, transparency, and citizen participation. It examines the main political and institutional frameworks underpinning this transformation, such as the Global Strategy for Public Sector Reform (EGRSP), the role of the Interministerial Commission for Public Sector Reform (CIRESP), and the Technical Unit for the Implementation of Public Sector Reform (UTRESP). The findings indicate that, although significant progress has been made in the use of Information and Communication Technologies (ICTs), structural barriers still undermine the effectiveness of e-gov in the education sector. Among the positive aspects, improvements in document management, broader access to information, and stronger support for decision-making processes stand out. However, several limitations persist, including the lack of interoperability between systems, weak technological infrastructure, insufficient human resource training, and cultural resistance to change. The analysis shows that the success of e-gov in the MEC depends on overcoming these obstacles through sustained investments in infrastructure, continuous capacity building, and systemic integration. The study concludes that e-gov is a crucial instrument for consolidating New Public Management (NPM) in Mozambique, but it still requires robust and consistent strategies to fully realize its transformative potential.