O papel de gestão de recursos humanos na retenção de talentos na Empresa CICOTI, Lda., em Nampula (2020 – 2024)

Abstract

This study investigated the role of Human Resource Management in talent retention at the company CICOTI, Lda in Nampula (2020-2024), confirming that HRM practices have a significant impact on employee retention (H1). The research, of a mixed nature (qualitative and quantitative), combined document analysis with the application of questionnaires to 56 employees selected by stratified sampling, using descriptive and inferential statistical techniques (SPSS) and content analysis. The results demonstrated that, although CICOTI implements formal HRM policies (such as career plans, training programs and competitive benefits), critical gaps persist: 39% of employees consider salaries unfair, 45% point to a lack of clear opportunities for growth, and 59% rate internal communication as deficient. These problems are more pronounced among young people (18-35 years old) and in operational departments, revealing a dissonance between organizational discourse and the real experience of employees. The research identified that the salary policy, although theoretically competitive, is perceived as unfair due to a lack of transparency and internal equity; Mentoring programs are disconnected from real career paths; The organizational culture presents contradictions between declared values ​​and effective practices, especially in operational departments. As demonstrated in the detailed conclusion, among other recommendations, the following are advised: review of salary criteria with greater transparency, restructuring of career plans with flexible paths and alignment between training and career objectives.