Sistema web de agendamento de consultas na clínica, estudo de caso: Clinica Fleming

Abstract

Throughout history, institutions have sought to adapt to social transformations and the evolving demands of the population by implementing new communication methods and information management systems. In the healthcare sector, these changes are even more essential, as data and knowledge play a central role in the efficiency and quality of services provided. Clínica Fleming, located in Maputo, currently faces significant challenges in scheduling medical appointments, which is still carried out manually and by telephone. This traditional method results in overloaded service lines, long waiting times, duplicate bookings, patient dissatisfaction, and an increased workload for the administrative staff. In order to address this problem, the present study proposes the development of a web-based appointment scheduling system aimed at optimising patient care and modernising the clinic’s internal processes. This is an applied research study with a qualitative approach, supported by bibliographic research and a case study. The agile development methodology was adopted, as it allows flexibility, incremental development, and continuous adjustment of requirements, making it suitable for a context in which requirements are not fully defined from the outset. Data collection was conducted through direct observation of the service process and informal interviews with reception staff. The system was developed using PHP with the Laravel framework, JavaScript for frontend interactivity, MySQL as the database management system, and Blade as the templating engine. The results obtained indicate significant improvements in appointment organisation, reduction of administrative errors, and increased efficiency in patient care, highlighting the importance of information and communication technologies in enhancing healthcare services