Gestao dos recursos humanos : influência do recrutamento interno no desempenho dos trabalhadores da TDM

Abstract

This work was carried out at the company Telecomunicações de Moçambique, with the main objective of analyzing the management of human resources within the organization, placing emphasis on the analysis of internal recruitment as a motivating factor for workers. For its effectiveness, bibliographic research was used - making use of primary and secondary sources, and fieldwork where individual semi-structured interviews were used, made to some workers of the Operation and Maintenance Department and the Commercial Department, to some members of the same directorates and the Director of Personnel Management. As a result of the study, it was confirmed the existence of a good human resources management, responsible for the success of the workers' performance, except in this management - some gaps caused by the positioning of the human resources sector that is only at the line level; it was also possible to verify that, at the level of TDM workers, their performance is influenced by the existing work environment and other non-salary rewards. Based on these findings, some proposals were surveyed in order to close the gaps in the management of human resources within the company, among which the following stand out: the need to expand the human resources body in departments within the areas operational; the need to recruit or train personnel specialized in human resource management - to work in the operational areas; the need to reinforce the circulation of information and the need to reinforce promotions through internal recruitment in order to motivate and arouse the interest of workers in their progression within the company.