Eficácia da estratégia Downsizing, a prestação serviços ao cliente interno, no contexto da reforma dos CFM. E.P.

Abstract

With the end of the protectionist policy and the monopoly of the State, due to budgetary constraints, and the security regarding the positioning of the public sector in the economy, in many of the companies with the participation of the State, among them the CFM-EP, there was an oversized situation. of the workforce, as a consequence, too, of the legacy left by the logic of a centrally planned economy and much intervened by the State. This dissertation, therefore, analyzes the way in which the perception of the downsizing strategy and the feelings of pressure and anxiety, interfere in the day-to-day performance of the services. The methodology used consisted of a bibliographic review and semi-structured directives interviews, through qualified samples. The results indicate that, the previous commitment and the perception of stability deteriorated, as a result of the structural change and the pressure that this process implies, on the one hand, and the high level of anxiety, due to the lack of information and recognition, for other. It was proposed, as a recommendation, the use of a menu approach, and the elaboration of a totally innovative human resources policy.