O impacto da política de formação sobre o desempenho no INSS: uma análise ao programa de formação contínua na sede do INSS em Maputo

Abstract

The work, whose theme is "The Impact of the Training Policy on Performance in the INSS", was carried out in the central services of the National Institute of Social Security (INSS) in Maputo. It sought to show the importance of continuing education in an institution that aims to promote social well-being by proposing to provide financial assistance to its taxpayer employees. The work was carried out based on academic texts, documental analysis and semi-structured interviews. The results show the need for continuous training for public institutions in general and for INSS in particular. It also shows that the efforts of the INSS Human Resources Department, despite the efforts made, remain less promising as to the intended objectives. Thus, some essential reasons for this failure are highlighted: the weak interinstitutional coordination of the MAE; weak ability of the INSS itself without a clear training policy, the principles, interests and priorities of its employees and, finally, other factors inherent to the main activities of the INSS, such as the lack of a social security perspective in matters of Continuing Education that has been given to employees. (TRADUÇÃO NOSSA)