A avaliação de desempenho humano nas Alfândegas de Moçambique: o caso da Direcção Geral das Alfândegas de Moçambique

Abstract

With the present work we present the investigation of a process of evaluation of merit / human performance, carried through in the Customs of Mozambique in particular in its General Directorate. The assessment of merit / human performance is a theme that has started to gain expression within the current management paradigm, in which the main competitive factors of organizations are not the financial, technological or logistical resources, but the people who compose them, because , it is assumed that the more motivated and committed the workers or employees are in their activities, the greater the productivity index that organizations reach (Caetano & Valá, 2002). From the General Directorate of Customs of Mozambique, we seek to analyze the process of assessment of merit / human performance carried out, trying to identify at the same time the constraints resulting from its practice. The investigation on the evaluation of merit / human performance, consisted of reading bibliographic sources that we were careful to quote and reference, throughout the work, in order to allow the consolidation of the theoretical basis. In addition, testimonials and information from employees from different departments about the human merit / performance assessment process were collected. And as instruments for collecting these testimonies, we are based on a questionnaire survey and semi-structured interviews. In fact, the main conclusion we can reach is that, the merit assessment process is overshadowed by operational and functional constraints: the assessors have a weak grasp of the assessment techniques and there is a relative lack of interest by the employees in relation to the process, lack of accuracy of the scores attributed to employees, maladjusted complaint system, unreliability of the results of evaluations and other reasons that have penalized employees.