Aplicação da inteligência artificial na gestão de alterações de apólices

Abstract

Although the Automobile branch of Emose E.E, Mozambican Insurance Company, is computerized, some inconsistencies in the changes to the insurance policy data, caused in many cases by an incorrect order in its execution, leave the company unsatisfied. At any time, an insured can request a group of changes to their insurance policy data. When executing the requested changes in a certain sequence, a result is obtained that may be different from the one obtained using another sequence. Thus, it is important to determine the correct sequence of execution of the changes, in order to obtain a correct result. The present work proposes a solution for the determination of this sequence, using Artificial Intelligence techniques, combining in a single system the concepts of knowledge-based systems and neural networks.