Análise da satisfação dos pacientes em tratamento antirretroviral com a qualidade dos serviços prestados no período de 2019 a 2022. caso do Centro de Saúde de Marracuene

Abstract

The aim of this study, carried out from April to September 2023, was to analyse the satisfaction of patients on antiretroviral treatment at the health centre in Marracuene health centre with the quality of the services provided from 2019 to 2022. Based case study, the data for its realisation was collected from books, scientific articles, journals, dissertations, theses, the internet, and questionnaires applied to a sample of 364 randomly selected patients. The questions in the questionnaire were implicitly divided into two parts: one aimed at assessing satisfaction with satisfaction in relation to the determinants of service quality based on the triad Structure-Process-Outcomes triad and the other aimed to determine the level of satisfaction with the antiretroviral treatment service as a whole, as well as to explore respondents' opinions regarding suggestions for respondents regarding suggestions for improvement. The data obtained was subjected to descriptive analysis, through tabulation to analyse the determinants of quality, and through Excel graphs to determine the level of satisfaction with the service as a whole. the service as a whole. It was concluded that the level of satisfaction is high, with more than 90 per cent of respondents satisfied, which demonstrates the good performance of the services provided. (TRADUÇAO NOSSA)