O contributo da comunicação Interna na eficácia escolar: o estudo do caso da Escola Primária Completa de Ampapa – Distrito da Ilha de Moçambique 2020 - 2021

Abstract

Communication is an important tool in any organization, as it allows interaction between employees and enables the organization to be connected to its external world. It was in this context that this study focused on internal communication was developed, aiming to understand its contribution to organizational effectiveness in the educational context. In order to better understand this phenomenon, a case study was carried out at the Escola Primária Completa de Ampapa – District of Ilha de Moçambique, covering a two-year analysis period, that is, from 2020 to 2021. The study involved the participation of nine (9) employees from a total of 11 Escola Primária Completa de Ampapa. The primary data were obtained, analyzed and discussed using semi-structured interviews, questionnaire surveys, content analysis combined with descriptive statistical analysis. As a result of the analysis, it was concluded that the communication system of the Ampapa Primary School contributes to the pursuit of pre-established objectives, since the communication process of that school has a good dynamic and reinforces the motivation of the employees, contributing positively to the school's effectiveness. However, it was found that interpersonal and organizational barriers can jeopardize the achievement of institutional objectives, therefore, it was suggested that a contingency plan be designed to manage the barriers to effective communication, so that information reaches its recipients without being distorted or losing its content and that the use of technological devices is prioritized in the communication process, which will maximize the achievement of the organizational objectives of the Ampapa Primary School.(TRADUÇAO NOSSA)