Influência da carga de trabalho no comprometimento organizacional dos colaboradores do Access Bank Mozambique S.A. Agência da Business Tower - cidade de Maputo

Abstract

This study, titled “Influence of Workload on Organisational Commitment of Employees at Access Bank Mozambique S.A – Business Tower Branch, Maputo City”, adopted a qualitative approach. The investigation considered 301 individuals, with 15 selected for the sample, and data collection was conducted through semistructured interviews. Data analysis involved content analysis, complemented by a comparison with empirical literature. The results indicate that employees’ workload is influenced by factors such as the cyclical nature of the banking sector, the implementation of new systems, and the merger with BancABC. Despite institutional initiatives such as technological solutions and a supportive culture, workload remains a challenge, particularly during peak demand periods. High pressure affects employees’ job satisfaction and motivation, leading to increased stress levels and declining performance. Even with benefits and career growth opportunities, persistent workload intensifies demotivation and raises staff turnover. It is recommended that the institution adopts advanced management tools, conducts regular satisfaction and feedback surveys, establishes specific indicators to measure organisational commitment, and develops studies that correlate workload with employee well-being, ensuring a healthy balance between professional and personal life.