Desenvolvimento da plataforma integrada de prestação de serviços ao cidadão "Portal do e-BAU"

Abstract

The provision of public services efficiently continues to be one of the main challenges faced by the Government of Mozambique. However, initiatives such as the creation of the Balcão de Atendimento Único (BAU) and the implementation of the e-BAU system demonstrate the government's commitment to modernizing and optimizing public service delivery. Within this context, this work focuses on the development of the e-BAU portal, a web application that will enable citizens to access, online, the services provided by the e-BAU system. To achieve this goal, it was essential to understand the current service delivery process at the BAU, identify the architecture most compatible with the e-BAU system, select the most suitable technology stack, and ultimately develop the e-BAU portal. To achieve the proposed objectives, bibliographic research, interviews, and the Scrum methodology were used as the foundation for the project development. As a result of this effort, it was possible to gain a detailed understanding of the current service delivery process at the BAU, select the most appropriate architecture, and identify the ideal technology stack. Despite the significant challenges faced throughout the process, the e-BAU portal was successfully developed and made available online, achieving the set objectives and contributing to the modernization of public service delivery in Mozambique