Desenvolvimento de uma plataforma web para apoio à gestão da carteira de seguros pelos corretores da EMOSE

Abstract

Efficient communication between the Mozambican Insurance Company (EMOSE) and its brokers remains one of the main operational challenges faced by the institution. The management of insurance portfolios by brokers has been hindered by the absence of a digital platform enabling them to independently access relevant information such as policies, commissions, and billing notices. This study focuses on the development of the web platform “Conexão Segura,” an application designed to directly support brokers in quick, secure, and centralized access to their insurance portfolio data. To achieve this objective, it was necessary to analyze the current communication processes between brokers and the insurer, identify the main operational limitations, and define the essential requirements of the solution. The methodological approach included direct observation, interviews with EMOSE staff and brokers, and a literature review on digitization practices within the insurance sector. As a result, the communication challenges between brokers and EMOSE were better understood, essential requirements were defined, and appropriate technologies were applied. Although not all requested features have been implemented, the “Conexão Segura” platform already offers core functionalities and is operational, significantly contributing to the modernization and efficiency of insurance portfolio management.