O impacto da gestão documental para o acesso e eficiência administrativa do Conselho Municipal da Cidade da Matola

Abstract

This study aimed to analyse the impact of records management on accessibility and administrative efficiency at the Archive of the Municipal Council of the City of Matola. A qualitative approach was adopted, and a descriptive study was conducted using interviews for data collection. The sample consisted of six participants, selected for convenience, of whom three belonged to the Human Resources Department and three to the Department of Planning, Urbanization, and Transport. The results revealed that the archive was in a scenario of documental disorganization, compromising both the physical integrity of the documents and their accessibility. Although the participants indicated that classification and appraisal were used as key tools for archive organization and control, these strategies proved not to be fully effective. Divergences were also observed in the filing methods, with some participants using a numerical system and others a subject-based system. Furthermore, several challenges were identified, including lack of space, inadequate materials and equipment, prolonged exposure to dust and other contaminants, lack of professional training, and insufficient budgetary support, reflecting the low valuation of the archives sector within public administration. It was concluded that the Municipal Council Archive of Matola did not meet the desired conditions for efficient operation, as records management did not fully follow the parameters recommended in the literature, negatively affecting information access and administrative efficiency.