Proposta de implementação do Sistema Smartfood para a melhoria da prestação dos serviços no restaurante "Inhambane Hotel Escola

Abstract

This project proposes the implementation of a Smartfood System to improve service delivery at the Inhambane Hotel Escola (IHE) restaurant. The objectives are to present the functionalities of the Smartfood System, describe aspects necessary for its implementation, suggest improvement actions for the restaurant by presenting the Smartfood order management system, and present a training plan for the system. The research methodology used regarding the object of study was a case study, focusing on the waiting time for service at the IHE. Regarding the research objectives, it was descriptive research, allowing for a description of the clients' reality, among other things. As for its nature, it was qualitative research; in addition to this research, the project was supported by bibliographic and documentary research. The data were collected through an interview guide and a simple random probability sampling, with a sample size of 65 clients and 4 employees. In order to make service more flexible, Smartfood proposes...A dynamic order management system, accessible through any mobile device. It is expected that in this system, the customer will have access to a digital menu, from which they can place their orders directly from the table. Quick and efficient in viewing, choosing, and tracking orders, the customer has the possibility to select the quantities of their order, with their respective prices and the total purchase. The increase in the number of customers will be one of the key success indicators of the project, impacting the increase in customer satisfaction through improved service quality. This system functions as a tool to improve order management in restaurants and bars, facilitating communication with customers, promoting agility in the ordering process, and cultivating a culture of innovation, representing an approach to solving this problem, aiming to guarantee customer satisfaction and loyalty. With the implementation, the restaurant will be able to improve the establishment's operations in terms of orders, agility and faster delivery of orders, communication channels, varying payment methods as well as customer service.(TRADUÇÃO NOSSA)