Impacto do treinamento nos centros de mergulho da praia do Tofo

Abstract

Training is a key activity for the success of an organization; employees need to learn new skills and improve the skills they already know in order to participate constructively in organizational activities. Training is a planned and systematic learning process that aims to develop skills, knowledge, and competencies in individuals to improve their performance in a given area. Thus, the general objective was to analyze the impact of training and capacity building in the diving centers of Tofo beach. To achieve this objective, it was necessary to describe the training strategies used by the diving centers, to understand how training is done in the diving centers of Tofo beach, to know the benefits that come from the training applied to the employees of the diving centers, and to identify the challenges faced by the diving centers in the training and capacity building process. The choice of the theme is justified by the fact that Tofo beach is a reference for diving practice and this activity is directly linked to my course, Tourist Recreation, and is a risky activity that needs well-trained professionals capable of managing the risk without damaging the environment. The study used a literature review, with the application of semi-structured interviews to the managers of diving centers. With the analysis and interpretation of the field results, it is concluded that for the training process, diving centers conduct a diagnosis to identify needs, proceed to planning and execution, and finally evaluate the process based on feedback from theoretical and practical tests. The benefits involve increased productivity, reduced risks, customer satisfaction and loyalty. The frequent challenges are budgetary limitations due to the fact that training requires too much cost, resistance from employees motivated by salary delays and fear of having to deal with clients with special needs.(TRADUÇÃO NOSSA)