Avaliação do grau de satisfação dos estudantes de psicologia em relação à qualidade dos serviços prestados pelo Centro estudantil - Universidade Eduardo Mondlane

Abstract

This monograph addresses the “Evaluation of the degree of satisfaction of psychology students in relation to the quality of services provided by the Student Center (SC) of Eduardo Mondlane University”. This is a quantitative study that had as a sample, 40 participants selected through non-probabilistic sampling. The data were collected through the SERVQUAL questionnaire and analyzed through SPSS. The results showed that students are dissatisfied with the quality of services provided by the Student Center.(TRADUÇAO NOSSA)