Influência da comunicação interna no clima organizacional da empresa JMsystem Lda

Abstract

This research aims to understand the influence of the internal communication regarding the organizational environment of the company JMs, Lda. To reach that goal, an applied survey was carried out, with exploratory purpose. A mixed approach was used, as well, and a case study was adopted as a technical procedure. This survey used accessibility or convenience sampling. The survey involved 10 employees from the company’s headquarters. We used the Organisational Climate Scale (OCS) and a semi-structured interview as data collection instruments and the Statistical Package for the Social Sciences (SPSS) and content analysis as data analysis techniques. The results of this survey indicate that “Communication” and “Influence of the internal communication in the organizational environment of JMs” are factors that represent the highest average (4.4), closely followed by “Cohesion between colleagues” and “Control and/or pressure”, with 4.2 and 1.3 respectively. Also, “Support from management and the organisation” (3.7), “Reward” (3.5) and “Physical comfort” (3.8) are within the standard classified as reasonable (more or less favourable or neutral), i.e. these factors need special attention from the company’s managers. The results obtained also showed that the company has faced some communication challenges, however, it was realised that there is a lot of interest on the part of the managers in ensuring that tangible improvements are achieved