Eficácia do estilo de liderança predominante na gestão de conflitos interpessoais na empresa familiar Grupo Mindzo Comercial, Lda

Abstract

The present study aimed to evaluate the effectiveness of the predominant leadership style in managing interpersonal conflicts at familiar company Grupo Mindzo Comercial, Lda. To this end, a mixed-methods approach (quantitative and qualitative) was adopted, with data collected through a closed-ended questionnaire and a semi-structured interview. These tools were applied to a total of 27 participants—27 responded to the questionnaire and 10 to the interviews—selected through simple random sampling. The data were analyzed using Microsoft Excel (2010 version) and content analysis techniques. The results revealed that the predominant leadership style at familiar company GMC, Lda is democratic, with an average score of 4.20, and it was considered effective in managing interpersonal conflicts by promoting open communication and collaboration. The autocratic style, with an average of 2.55, was criticized for generating tensions, while the laissez-faire style, with an average of 2.46, was rejected. The main factors generating conflicts include communication failures, unequal task distribution, and lack of recognition. Conflict management is perceived as reactive, with suggestions to implement formal mediation, leadership training, and a structured internal communication policy.