Ambiente de trabalho como factor de risco para o desenvolvimento do estresse ocupacional nos funcionários do Instituto Nacional de Normalização e Qualidade, IP, na Cidade de Maputo

Abstract

This research aims to assess the influence of the work environment as a risk factor for the development of occupational stress in employees at the National Institute for Standardisation and Quality, IP, in the city of Maputo. It is a mixed methods study. Thirty-four participants took part in the research, selected through accessibility sampling, where qualitative data was collected through semi-structured interviews and quantitative data through the application of Tamayo and Paschoal's Work Stress Scale (2004). The data was analysed using the content analysis technique and the statistical analysis technique using the SPSS 22 tool. The results showed that the working environment of INNOQ, IP employees in the city of Maputo needs to be improved in terms of office equipment such as computers, seats and internet access, improved interpersonal relations between subordinates and superiors, accessibility to organisational decisions, and finally the research revealed that the working environment is a risk factor for the development of occupational stress in the institution's employees.