Desenvolvimento de um chatbot inteligente integrado a uma vitrine digital para facilitar o acesso à informação e a compreensão dos regulamentos académicos em instituições de ensino superior: Faculdade de Engenharia da Universidade Eduardo Mondlane

Abstract

Fast and efficient access to academic information is a recurring challenge in higher education institutions and at the Faculty of Engineering of Eduardo Mondlane University (FEUEM) students face two main problems: difficulty in understanding and interpreting academic regulations and the dispersion of announcements, notices, and institutional communications across multiple channels, making access slow and disorganized. This study proposes the development of an intelligent chatbot integrated with a digital showcase as a solution to these challenges, where the chatbot serves as an interactive interface allowing students to make natural language queries about rules and procedures, receiving clear, contextualized, and precise answers, while the digital showcase functions as a centralized and visual repository of documents and communications, facilitating navigation, organization, and consultation of institutional information. The methodology involved analyzing the current system, identifying the main constraints faced by the academic community, and designing a functional prototype capable of streamlining access, interpretation, and understanding of regulations and communications, with results indicating that the proposed solution contributes to the modernization of institutional communication, efficiency in information management, and the promotion of technological innovation in the academic environment.