Estratégias de gestão do stress ocupacional: estudo de caso hotel casa do capitã

Abstract

The work process at the Hotel has several factors that favor the emergence of occupational stress. Therefore, the employee needs to use mitigation mechanisms in an attempt to control, or even avoid, the etiological factors of stress. This work aimed to understand the occupational stress management strategies used by the employees of the Hotel Casa do Capitão in their daily work. This study used a methodology proposed by PASCHOAL & TAMAYO (2004), a work stress scale, and also included bibliographic and documentary research. The results of the study were divided into three descriptive categories: Degree of stress, Occupational stress management strategies, and proposals for stress management/mitigation. They show that recognizing the degree of stress is the first step in choosing the best way to mitigate it. The study reveals a high level of occupational stress at the Hotel Casa do Capitão, consequently highlighting the various ways to mitigate it, which are divided into individual, collective, and organizational strategies. Individual strategies utilize emotional mechanisms in which the professional is solely responsible for mitigating stress; collective strategies involve group mobilization to solve the problem; and organizational strategies involve managers collaborating in mitigating stress. The hypothesis answered by the research was the following: managing occupational stress strategies contributes positively to employee performance. It is believed, therefore, that the importance of developing strategies for stress management stems from the need to maintain a healthy work environment.(NOSSA TRADUÇÃO)