A liberalização do sector de telecomunicações: impacto sobre as Telecomunicações de Moçambique, SARL

Abstract

The liberalization of the Telecommunications Sector is marked by successive emerging technologies that are constantly transforming the scenario. Currently, it is undergoing a technological convergence, bringing many new business opportunities as new positions emerge in the market. However, it also brings several threats within the organization, which conditions the Company to be aware of new Technologies.(TRADUÇÃO NOSSA) This study aims to investigate the impact on Telecommunications in Mozambique in relation to the liberalization of the Telecommunications Sector. Among the various questions, it seeks to answer how the organization, Telecommunications of Mozambique (TDM) is dealing with the opening of the market. Are new mobile operators perceived as an opportunity or a threat? What does the organization expect from the future? Are competitive advantages sustainable in such a scenario? In order to achieve the objective, it was decided to conduct interviews with several Directors in the area of ​​Operations (DGR), Commercial (DCO), Marketing (DMK) and Strategic Development (ADE), among others in the organization. The answers obtained were compiled and grouped in order to be structured and presented in a logical and clear way throughout the work. The results found in general show that Mozambique's telecommunications have been adequately preparing1 for the new challenges it faces with the liberalization of the Telecommunications Sector. For this purpose, Telecommunications of Mozambique (TDM) has been guided by regulatory compliance to ensure the continuity of its business. The knowledge of new technologies and the fact that it is, in a way, endowed with qualified technical staff, gives it a privileged position in the market. Currently, TDM has created conditions to make bundled offers, that is, service packages that meet the needs of customers in terms of communications, digital content, broadband Internet, leased lines, ISDN, among others. Such packages have been pointed out as an alternative or customer retention strategy.(TRADUÇÃO NOSSA)