O impacto da formação contínua de recursos humanos na prestação eficiente e eficaz de serviços : o caso da Direcção Provincial da Saúde de Tete

Abstract

The general theme of this applied research work is Human Resources Management. The Sub-theme Ongoing Training of Administrative Employees of the Provincial Directorate of Health for an effective and efficient provision of services, arises to try to respond to the concern that exists in relation to the functioning of the Mozambican public sector in general, and the state sector in particular. To carry out this work, we resorted to bibliographical research and field work. The study results confirmed our hypotheses according to which the low quality of services provided is due to poor or absent continuous training, associated with low professional qualification. Confirmation of our hypotheses was given by the interviews given by the primary and secondary sources consulted. We were able to verify that the issue of effectiveness and efficiency are closely linked to knowledge, attitudes and skills that must be constantly cultivated even among highly qualified workers. This reinforces our thesis that our Public Administration with the majority of untrained employees has the greatest ongoing training needs.(TRADUÇÃO NOSSA)