Avaliação do grau de satisfação dos turistas em relação à experiência gastronómica na praia do Tofo

Abstract

ofo beach is one of the preferred destinations in the province of Inhambane, not only by national tourists, but also by international ones, and the gastronomic experience has played a crucial role in enriching the tourist experience. This research aims to assess the perception of tourists who visited the food establishments in Praia do Tofo, in order to know their degree of satisfaction regarding their gastronomic experience and the factors that contributed to their satisfaction. The study was based on the collection of comments from tourists on the TripAdvisor platform (www.tripadvisor.com) in relation to 6 (six) tourist establishments specializing in food, located on Tofo beach, which were analyzed using Microsoft Excel software , SPSS (Statistical Package for the Social Sciences) and SmartPLS (Partial Least Square). The results indicate that the majority of tourists who visited the catering establishments on Tofo beach considered themselves satisfied with the gastronomic experience in the establishments visited, thus generating a positive image in relation to the destination, with a tendency towards loyalty/loyalty on the part of of tourists in relation to the establishments visited, as well as generation of recommendations of these places for potential customers.(TRADUÇÃO NOSSA)