A gestão de documentos nos arquivos escolares como ferramenta de recuperação da informação: caso da Escola Secundária de Mahlazine

Abstract

This research aims to analyze record management taking into account the process of retrieving information in school archives. To this end, a qualitative study was carried out in the context of the Mahlazine Secondary School and through interviews with those responsible for document processing at this educational establishment. The results indicate that there is non-compliance with record management procedures and methods, as well as a lack of highly qualified information professionals to deal with the main activities of the same, with emphasis on classifying and evaluating documents, factors that, when combined, influence the loss of documents and consequently make the information retrieval process difficult. The research concludes that in the archives of the Mahlazine Secondary School, record management is non-existent, and this factor contributes to the slowness of the information retrieval process, as well as the response to various requests from the school community in general