Influência da qualidade de vida (QVT) no trabalho no desempenho profissional dos polícias de transportes e comunicação (PTC) afectos na 5ª Esquadra da cidade de Maputo

Abstract

This thesis aimed to analyze the influence of Quality of Work Life (QWL) on the Professional Performance of Police Officers in the Transport and Communication Division at the 5th Police Station in Maputo City. To accomplish this, a quantitative research approach was adopted, with data collected through a questionnaire and analyzed using Microsoft Excel. A total of 15 Police Officers from the Transport and Communication Division at the 5th Police Station in Maputo City were selected using convenience sampling. Regarding QWL factors, the results show that 81% of the police officers are dissatisfied with their working conditions, while 95% do not identify with their remuneration. Although 88% appreciate the relationship with colleagues, 64% feel that their initiatives are not valued. Additionally, 87% do not feel proud of the corporation, indicating a significant disconnection that impacts motivation. Concerning professional performance factors, 46.7% of participants complete their tasks on time, and 46.7% seek continuous improvement. Regarding skills and technical capacity, 33.3% consider their skills adequate, while 46.7% feel effective in problem-solving. In communication and teamwork, 53.3% maintain good communication with colleagues, but only 40% recognize their ability to work in teams. The correlation between QWL and professional performance was positive, suggesting improvements in working conditions, remuneration, career progression, and training.