Proposta de modelo de gestão por processos na fabricação e instalação de estruturas metálicas: estudo de caso da Engprojects, S.A.

Abstract

This work addresses the analysis and improvement of the manufacturing and installation processes of metallic structures in the company Engprojects, S.A., using process management tools and quality methodologies. Initially, we carried out a detailed mapping of the workflows, identifying the main problems that compromise production efficiency, such as the lack of standardization, lack of Standard Operating Procedures and conditional quality targets, lack of proposed operational indicators, etc. Then, improvements were proposed based on Process Management techniques and procedures, process flowcharts, SIPOC and BPMN tools, as well as the Ishikawa Diagram for identifying problems. To implement the suggested changes, Standard Operating Procedures (SOP) were developed, which describe the tasks, objectives, responsible parties, and resources necessary for each critical stage of the process, with a focus on standardization and efficiency. Furthermore, operational indicators were defined to monitor process performance and continuously evaluate the results obtained after the disciplines. Expected results include reduced waste, improved product quality, and greater organizational alignment among employees, enabling the achievement of competitive quality standards in the market. This study highlights the importance of transitioning from a traditional vision to a procedural approach, promoting a culture of continuous improvement that values the integration of people, processes and technology.