Proposta de Implementação de um plano de treinamento para os colaboradores do Paladar Restaurante e Bar

Abstract

The quality of service has become an essential factor for the survival of restaurants, currently being one of the main characteristics valued in customer service. It is considered fundamental when evaluating not only the location and prices charged, but also the experience provided to the customer. This quality is directly linked to the ability to meet customer needs and even exceed their expectations.

To achieve this, it is essential to invest in employee training, ensuring that they have adequate knowledge of the activity, thus demonstrating a high level of professionalism. When a high standard of quality is achieved, a sense of security is conveyed to the customer, reflected in a friendly, dynamic, enthusiastic and optimistic team.This project aims to develop a training plan, accompanied by a customer service manual and motivational strategies, with the purpose of improving the quality of services provided at the Paladar restaurant and bar. This is because customer service is considered one of the main differentiating elements in the restaurant sector, requiring special attention from professionals, since the service is still strongly associated with the person providing the service.

The methodology adopted was bibliographic research, based on books available in the ESHTI library and scientific articles related to the topic of professional training. In addition, applied research was used, aiming to propose practical and immediate solutions to real daily challenges. With the implementation of the plan and the proposed strategies, it is expected to promote greater motivation among employees, increase satisfaction.(TRADUÇÃO NOSSA)