Modernização do sistema de gestão documental e aquivos no sector público, caso de estudo: CEDSIF, IP, na cidade de Maputo

Abstract

The work analysed the operationalisation of a technological document management system supported by an electronic platform, created by CEDSIF, IP in the year 2017, designated as DMS. Two perspectives of analises were used, the first understands that, the employees of the public institution do not make use of the eSGD, motivated by several factors such as: the lack of mastery of computers and access to the internet. The second is that people are resistant to change, will hardly move from one modus vivendi to another and They are used to working with paper and processing documents in physical format. They are used to working with paper and processing documents in physical format, so it ends up conditioning the adaptation to the new normal, which is the use of of technology for DM. In order to understand the logics that guide the use of the document management system among CEDSIF, IP employees, I conducted an ethnographic research. With the data that I found, allowed me to assess that although the employees use the Document Management System Document Management System, they still tend to resist the frequent use of the system, which hinders its improvement. (TRADUÇAO NOSSA)