Avaliação do grau de satisfação do turista em relação ao safari e aos locais de piqueniques do Parque Nacional de Maputo

Abstract

Nature tourism is seen as an alternative form of tourism that prioritizes contact with nature and, like other alternative modalities, is small-scale tourism that values ​​the personalization of services, direct contact with local communities, and cultural and natural resources (FRIDGEN, 1991; BRITO, 2000).

Mozambique is an excellent destination for nature tourism, possessing a very rich natural heritage. Given the growing demand for natural spaces as tourist destinations and the importance of the image that tourists have of these places when deciding on holiday destinations, Maputo National Park (PNAM) is one of the largest nature-based tourism destinations in the country. However, there are still no studies that reveal the satisfaction of tourists who practice safari activities in PNAM, as well as an analysis of the profile of the tourists who visit.

In effect, the present work aims to evaluate the degree of tourist satisfaction in relation to safaris and picnic areas. To assess the degree of tourist satisfaction, this work has the following objectives: to identify the profile of tourists who visit Maputo National Park, to characterize the tourist activities carried out in PNAM, to relate the activities and factors that influence the satisfaction of tourists visiting PNAM, and to understand the degree of tourist satisfaction in relation to the picnic areas of PNAM. This work was carried out through the evaluation of responses from tourists who visit PNAM, collected in a questionnaire, where they left their opinion on the tourist activities carried out in PNAM. The results indicated satisfaction on the part of tourists who practice the safari activity as well as tourists who visited the picnic areas.(TRADUÇÃO NOSSA)